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Delivery & Returns
DELIVERY
Online orders placed before 4 pm are dispatched the same day. UK Mainland orders will be shipped by TNT on a next working day service. You can track the real-time status of your consignment via the link in your order dispatch email.
Deliveries to the island of Ireland, islands and Highlands of Scotland, Channel Islands, Isle of Wight or the Isle of Man may take longer and may not be trackable.
CARRIAGE CHARGES
UK MAINLAND IRELAND, ISLE OF MAN & CHANNEL ISLANDS
Accessories: For UK, Ireland Isle of Man and Channel Islands orders with a goods value of £150 or more (ex VAT), carriage will be free of charge. Orders that don’t meet the minimum goods value will be charged at a rate of £8.50 per consignment.
Bicycles: For UK, Ireland, Isle of Man and Channel Islands, the charge will be based on a fixed price per bike ordered
1 bike = £4.50
Euro Accounts: For accounts trading in Euros the same converted values will apply using the rate of the day, confirmation of which is available on request.
INTERNATIONAL
Charges for International deliveries will be calculated at the point of order and advised through a pro-forma invoice for payment.
If any items are not in stock at the point of Order, but inclusion of those items means the minimum carriage threshold is met, you will still qualify for free carriage. Items not available at the point of order will be kept on back order. Back order items may be released without prior authorization.
RETURNS PROCEDURE
If you're unhappy with your purchase or need to contact us regarding a return, warranty or service issue, you can contact customer service on:
Phone: 01332 274242